Provided Tier 1 and 2 support for a 100+ employees, resolving hardware and software issues both onsite and remotely, while ensuring strict adherence to HITRUST data security and PII/PHI compliance standards. 

Led the initiative to reduce workstation vulnerabilities, resulting in a 78% reduction via Intune, Symantec Enterprise Security Cloud, and Qualys.

Functioned as the point of contact for Microsoft 365 Administration and Active Directory, desktop applications, email, Microsoft Teams, OneDrive, and SharePoint, proactively developing relevant documentation to streamline existing processes.

Directly collaborated with the Administrative and Azure Engineering teams to develop end-to-end automation streams, increasing reporting efficiency by 40%. 

Responded promptly to system stoppages, including sequence check alarms, maintaining accurate sequencing of product flow through the conveyor system.

Monitored and ensured positive system outflow using menu-driven software, troubleshooting any issues that arose.

Documented system events impacting production and sent nightly descriptive emails highlighting production-affecting issues.

Collaborated with Vertique support team for expedited issue resolution.

Managed warehouse associates, providing training and development for efficient integration with the Vertique automation system.

Operated and performed maintenance on equipment, collaborating with onsite system mechanics.

Freelance videographer and photographer at Akshon Esports.

Produced engaging content for Esports audience while working remotely with the media team.

Enhanced visibility of emerging players and covered press events at major tournaments.